Quality policy

The company PRODUCTION OF HEAT Balkan Energy DOOEL Skopje acquired international certificate in accordance with ISO 9001: 2015. This certificate is a confirmation that PRODUCTION OF HEAT Balkan Energy DOOEL Skopje fully meets the requirements of the International Standard ISO 9001: 2015. The certificate is issued by the certification body Quality – Austria.

The quality system is oriented towards creating a quality and timely product, including the contribution of all activities within the Company. The constant improvement of the efficiency in our company, our goals and orientation towards all interested parties are part of the quality policy of PRODUCTION OF HEAT Balkan Energy DOOEL Skopje. The management and the rest of the staff of the company Production of Heat Balkan Energy DOOEL Skopje are dedicated on continuous improvement of their operation, primarily by increasing the productivity in the process of heat production, in a manner that does not harm the environment, the health and the safety of the employees. This is attained through defining measurable goals, programs for goals realization, realization of activities, review of the achieved results and effects, implementation of prevention and correction measures in order to promote greater efficiency and effectiveness in the overall operation system. The basic principles established in the company’s operation are:

  • Continuous following and application of the latest technological achievements and experiences in order to continuously deliver quality product, that completely meets the users needs and expectations;
  • Consistent application and continuous advancement of the management systems, in accordance with the law and by-law regulations as well as striving towards meeting the requirements from the international standards ISO 9001, ISO 14001 and OHSAS 18001;
  • Responsibility from all employees regarding pre-refined documentation and process functioning in order to achieve the required product quality, environmental protection, safety and health in the working process;
  • Building partnership relations with other companies from the Balkan Energy Group in order to increase the effectiveness and efficiency in the operation with the aim of delivering a quality product and providing services to the end users;
  • Regular training for the employees in order to enable them to perform their duties and take actions in order to reduce risk in environment protection related activities, health protection and safety at work.